We also value your feedback and suggestions — they help us continually improve the Freelancers Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
Freelancing has become an increasingly popular career choice in Australia, offering flexibility and the opportunity to work in diverse industries. Many are drawn to freelancing for the independence it provides, allowing them to manage their own time and projects. However, with the freedom of freelance work comes responsibility, particularly when it comes to financial protection. - read more
Business interruption insurance is often misunderstood, especially among freelancers. Simply put, this type of insurance is designed to protect the income of a business if operations are halted due to unforeseen circumstances. - read more
Income protection insurance is a type of coverage designed to replace a portion of your income if you're unable to work due to illness or injury. It's an incredibly vital form of insurance for freelancers, who may not have the same safety nets as traditional employees, such as paid sick leave or disability benefits. - read more
As a freelancer in Australia, navigating the complexities of your professional landscape can be both exhilarating and challenging. Among the many considerations that come with this career choice, insurance stands as a critical component for safeguarding your financial wellbeing. - read more
As a freelancer in Australia, your career offers countless benefits such as flexibility and autonomy. However, it also comes with its own set of unique risks that are important to consider. Unlike traditional employees, freelancers often juggle multiple roles and responsibilities, making them susceptible to numerous potential pitfalls. - read more
Starting April 1, 2026, Australians will experience an average increase of 4.41% in private health insurance premiums, marking the steepest rise since 2017. This adjustment reflects the escalating costs associated with delivering healthcare services and the growing demand for medical treatments. - read more
In recent times, Australian insurers have been contending with escalating premium costs, driven by factors such as inflation, climate-related losses, and regulatory pressures. This trend has raised significant concerns about the affordability of insurance for consumers across the nation. - read more
As the digital landscape evolves, Australian insurers are increasingly prioritizing cybersecurity, recognizing it as a critical risk that demands immediate attention. The integration of digital technologies has streamlined operations but has also exposed the industry to sophisticated cyber threats. - read more
Australian health insurance policyholders are bracing for a substantial increase in premiums, with rates set to rise by 4.41% from April 1, 2026. This adjustment represents the most significant annual hike since 2017, when premiums increased by 4.84%. - read more
Insurance companies across Australia and New Zealand are increasingly integrating artificial intelligence (AI) into their operations, aiming to become data-driven, digital-first organisations. This strategic shift is driven by the need to enhance efficiency, comply with evolving regulations, and meet changing consumer expectations. - read more
